Skip to content

Transit Operator Survey: Share Your Insight, Experiences and Ideas for a Safer Transit


The City of Thunder Bay is launching a coordinated community safety response that will see teams respond to incidents of unwanted behaviour or disorderly conduct with a focus on the North and South Core downtown areas, as well as along Transit routes.

Municipal Law Enforcement Officer, Paramedic, and Neighbourhood Navigator teams will respond to non-emergency calls with a focus on de-escalation, trauma-informed care, and connection to support services.

The Mobile Safety and Security Response Program (SSR Team) will see Municipal Law Enforcement Officer Teams who are trained in de-escalation to quickly attend calls at Transit Terminals and along bus routes, including taking part in regular ride-alongs during the day and evenings. The SSR Team will also respond to calls on public property and at municipal facilities. 

The Superior North Specialized Treatment and Alternative Response, or STAR team, aims to lessen the pressure on first responders and emergency rooms by providing on-scene interventions and supporting individuals experiencing mental health and addictions-related crises.

The Neighbourhood Navigators will act as community connectors and support the Business Improvement Areas (BIAs) by being a proactive and welcome presence in the community.

As we get closer to the program launch, we want to ensure that your insights and experiences as Transit Operators are acknowledged and reflected in our efforts to build a safer workplace and city, with faster response times for support.

What Happens to Your Feedback?

Your input will help:

  • Guide program implementation and integration
  • Inform booking and scheduling of Community Safety and Response Teams 
  • Support future planning











1.  

Have you experienced incidents at work where you felt unsafe?

2.  

During a typical month, how many times do you request assistance for a passenger-related incident?

Maximum 5,000 characters

0/5,000

Frequency of Unsafe Incidents

4.  

Verbal abuse directed at Operators

Select how often you experience the following:
5.  

Verbal abuse between passengers

Select how often you experience the following:
6.  

Threats toward Operators

Select how often you experience the following:
7.  

Threats between passengers

Select how often you experience the following:
8.  

Physical altercations between passengers

Select how often you experience the following:
9.  

Physical assault on Operators

Select how often you experience the following:
10.  

Intoxicated passengers

Select how often you experience the following:
11.  

Substance use on buses

Select how often you experience the following:
12.  

Substance use at terminals/stops

Select how often you experience the following:
13.  

Mental health crises

Select how often you experience the following:
14.  

Passengers refusing to leave vehicles

Select how often you experience the following:
15.  

Fare disputes

Select how often you experience the following:
16.  

Bodily fluids (blood, spit, urine, feces)

Select how often you experience the following:
17.  

Vandalism

Select how often you experience the following:
18.  

Loitering at terminals

Select how often you experience the following:
19.  

When you call for assistance what do you most need from responding personnel (Select top 3)?:

20.  

Where do safety-related incidents occur most often? (Select all that apply):

21.  

During which times do incidents most commonly occur?

How valuable would it be to have the Mobile Safety and Security Response team perform the following duties?

22.  

Patrol transit terminals

Please rate on a scale from not valuable to very valuable:
23.  

Respond to Operator calls for assistance

Please rate on a scale from not valuable to very valuable:
24.  

Remove disruptive individuals from property

Please rate on a scale from not valuable to very valuable:
25.  

Conduct welfare checks

Please rate on a scale from not valuable to very valuable:
26.  

Monitor known problem locations

Please rate on a scale from not valuable to very valuable:
27.  

Assist with unhoused/vulnerable persons

Please rate on a scale from not valuable to very valuable:
28.  

Support fare compliance initiatives

Please rate on a scale from not valuable to very valuable:
29.  

Provide visible presence on buses

Please rate on a scale from not valuable to very valuable:

Where would the Mobile Safety and Security Response (SSR) Team have the greatest impact?

30.  

City Hall Terminal 

Please indicate the time(s) of day where additional SSR Team presence would be most beneficial. (Select all that apply.)
31.  

Water Street Terminal

Please indicate the time(s) of day where additional SSR Team presence would be most beneficial. (Select all that apply.)

Specific Routes

Maximum 5,000 characters

0/5,000

  • User Registration
  • Terms and Conditions
  • Privacy Policy
  • Moderation Policy
  • Accessibility
  • Technical Support
  • Site Map
  • Cookie Policy