Transit Operator Survey

The City of Thunder Bay is launching a coordinated community safety response that will see teams respond to incidents of unwanted behaviour or disorderly conduct with a focus on the North and South Core downtown areas, as well as along Transit routes.

Municipal Law Enforcement Officer, Paramedic, and Neighbourhood Navigator teams will respond to non-emergency calls with a focus on de-escalation, trauma-informed care, and connection to support services.

The Mobile Safety and Security Response Program (SSR Team) will see Municipal Law Enforcement Officer Teams who are trained in de-escalation to quickly attend calls at Transit Terminals and along bus routes, including taking part in regular ride-alongs during the day and evenings. 

The Superior North Specialized Treatment and Alternative Response, or STAR team, aims to lessen the pressure on first responders and emergency rooms by providing on-scene interventions and supporting individuals experiencing mental health and addictions-related crises.

The Neighbourhood Navigators will act as community connectors and support the Business Improvement Areas (BIAs) by being a proactive and welcome presence in the community.

As we get closer to the program launch, tentatively scheduled for summer 2026, we want to ensure that your insights and experiences as Transit Operators are acknowledged and reflected in our efforts to build a safer workplace and city, with faster response times for support.

What Happens to Your Feedback?

Your input will help:

• Guide program implementation and integration
• Inform booking and scheduling of Community Safety and Response Teams 
• Support future planning

Take the survey below today!