Pioneer Ridge Resident Feedback
We believe it is important to obtain feedback from residents and family members about the services we provide at Pioneer Ridge. You can help us maintain our commitment to excellence by providing feedback. Please share your comments through any of our feedback channels:
- Resident Satisfaction Survey 2023
- Pioneer Ridge - Family & Caregiver Satisfaction Survey
- Family Support Survey
- Nursing Resident Care Survey
- 4C's Customer Feedback Form
- Employee Recognition Nomination Form
- Q&A Forum (posted below)
If you wish to have a paper copy of these surveys please come by the business office or contact us by phone at 807-84-3913.
Resident Satisfaction Survey:
We invite you to provide a rating and comments on our services at Pioneer Ridge. If you are a family member we ask that you assist the resident in completing this survey. If you feel the resident is incapable of rendering an opinion, you are welcome to complete it on behalf of the resident (please indicate that you are a family member on the survey).
Complete the Resident Satisfaction Survey online. All individual responses will be anonymous. A summary of the results will be posted in the Home. Thank you for your feedback.
Pioneer Ridge - Family & Caregiver Satisfaction Survey
As part of our goal of engagement with our residents and the people who help us with caring for those residents, and with an eye toward continuous quality improvement. This survey tool allows family members and caregivers to give their input about Pioneer Ridge, and help us to maintain our premier status in long-term care. For this survey, "family member" refers to the resident you care for. Please answer questions for only yourself. Do not include opinions or experiences of the resident or other family members.
Complete the Pioneer Ridge - Family & Caregiver Satisfaction Survey. This survey is anonymous and for feedback purposes only. Thank you in advance for your input.
Family Support Survey:
Pioneer Ridge is implementing best practices which focus on supporting families during life events. We want to improve the support we offer families as we know that in your roles, you may be faced with difficult life events and we need your input.
Complete the Family Support Survey online. This survey is anonymous and for feedback purposes only. Thank you in advance for your input.
Nursing Resident Care Survey:
We are committed to providing quality care for our residents. It is with your input and assistance that we identify areas where we are doing well and other areas where we may need to improve. Please provide your feedback.
Complete the Nursing Resident Care Survey online. All comments are anonymous unless a response is requested. We appreciate your feedback.
4C's Customer Feedback Form:
Pioneer Ridge is always striving for continuous quality improvement in everything we do. A way for you (the resident, family member, friend or other interested party) to communicate feedback to our team is by completing our 4C's Customer Feedback Form. Our 4C’s reflect Complaints, Congratulations, Concerns and Changes. We honour and accept both positive feedback and constructive suggestions to improve our facility and services. Our Administrator and our Team value your contribution and all submissions will be processed, acted on, and responded to (if desired) within 10 days of receiving the form. All feedback is copied to the Administrator Lee Mesic.
Complete the 4C's Customer Feedback Form online.
Employee Recognition Nomination Form:
Has someone at Pioneer Ridge gone above and beyond? We'd love to hear from you.
Help us recognize our Pioneer Ridge employees - complete an Employee Recognition Nomination Form online.
Q&A Forum:
Have a question? Click on our Q&A Forum below to post your questions and we'll provide an answer to your question. We ask you keep your questions to general topics and avoid specific personal situations/information - this is a public forum and will be viewable by others. We also invite you to take a look at all of our Q&As to find helpful information. The Q&As listing will build as more questions are submitted.
Contact:
Pioneer Ridge Administration Office:
750 Tungsten St., Thunder Bay, ON, P7B 6R1
Tel: (807) 684-3910
Fax: (807) 684-3916
