Pioneer Ridge Resident Feedback

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We believe it is important to obtain feedback from residents and family members about the services we provide at Pioneer Ridge. You can help us maintain our commitment to excellence by providing feedback. Please share your comments through any of our feedback channels:

Resident Satisfaction Survey:

We invite you to provide a rating and comments on our services at Pioneer Ridge. If you are a family member we ask that you assist the resident in completing this survey. If you feel the resident is incapable of rendering an opinion, you are welcome to complete it on behalf of the resident (please indicate that you are a family member on the survey). Complete the Resident Satisfaction Survey online, or print the survey and return it to the Pioneer Ridge Administration Office. All individual responses will be anonymous. A summary of the results will be posted in the Home. Thank you for your feedback.

Family Support Survey:

Pioneer Ridge is implementing best practices which focus on supporting families during life events. We want to improve the support we offer families as we know that in your roles, you may be faced with difficult life events and we need your input. Complete the Family Support Survey online, or print the survey and return it to the Pioneer Ridge Administration Office. This survey is anonymous and for feedback purposes only. Thank you in advance for your input.

Nursing Resident Care Survey:

We are committed to providing quality care for our residents. It is with your input and assistance that we identify areas where we are doing well and other areas where we may need to improve. Please provide your feedback. Complete the Nursing Resident Care Survey online or print the survey and return to the Pioneer Ridge Administration Office. All comments are anonymous unless a response is requested. We appreciate your feedback.

4C's Customer Feedback Form:

Pioneer Ridge is always striving for continuous quality improvement in everything we do. A way for you (the resident, family member, friend or other interested party) to communicate feedback to our team is by completing our 4C's Customer Feedback Form. Our 4C’s reflect Complaints, Congratulations, Concerns and Changes. We honour and accept both positive feedback and constructive suggestions to improve our facility and services. Our Administrator and our Team value your contribution and all submissions will be processed, acted on, and responded to (if desired) within 10 days of receiving the form. All feedback is copied to the Administrator Lee Mesic. Complete the 4C's Customer Feedback Form online, or print the form and return to the Pioneer Ridge Administration Office.

Employee Recognition Nomination Form:

Has someone at Pioneer Ridge gone above and beyond? We'd love to hear from you. Help us recognize our Pioneer Ridge employees - complete an Employee Recognition Nomination Form online or print the form and return it to the Pioneer Ridge Administration Office.

Q&A Forum:

Have a question? Click on our Q&A Forum below to post your questions and we'll provide an answer to your question. We ask you keep your questions to general topics and avoid specific personal situations/information - this is a public forum and will be viewable by others. We also invite you to take a look at all of our Q&As to find helpful information. The Q&As listing will build as more questions are submitted.

Contact:

Pioneer Ridge Administration Office:
750 Tungsten St., Thunder Bay, ON, P7B 6R1

Tel: (807) 684-3910
Fax: (807) 684-3916

We believe it is important to obtain feedback from residents and family members about the services we provide at Pioneer Ridge. You can help us maintain our commitment to excellence by providing feedback. Please share your comments through any of our feedback channels:

Resident Satisfaction Survey:

We invite you to provide a rating and comments on our services at Pioneer Ridge. If you are a family member we ask that you assist the resident in completing this survey. If you feel the resident is incapable of rendering an opinion, you are welcome to complete it on behalf of the resident (please indicate that you are a family member on the survey). Complete the Resident Satisfaction Survey online, or print the survey and return it to the Pioneer Ridge Administration Office. All individual responses will be anonymous. A summary of the results will be posted in the Home. Thank you for your feedback.

Family Support Survey:

Pioneer Ridge is implementing best practices which focus on supporting families during life events. We want to improve the support we offer families as we know that in your roles, you may be faced with difficult life events and we need your input. Complete the Family Support Survey online, or print the survey and return it to the Pioneer Ridge Administration Office. This survey is anonymous and for feedback purposes only. Thank you in advance for your input.

Nursing Resident Care Survey:

We are committed to providing quality care for our residents. It is with your input and assistance that we identify areas where we are doing well and other areas where we may need to improve. Please provide your feedback. Complete the Nursing Resident Care Survey online or print the survey and return to the Pioneer Ridge Administration Office. All comments are anonymous unless a response is requested. We appreciate your feedback.

4C's Customer Feedback Form:

Pioneer Ridge is always striving for continuous quality improvement in everything we do. A way for you (the resident, family member, friend or other interested party) to communicate feedback to our team is by completing our 4C's Customer Feedback Form. Our 4C’s reflect Complaints, Congratulations, Concerns and Changes. We honour and accept both positive feedback and constructive suggestions to improve our facility and services. Our Administrator and our Team value your contribution and all submissions will be processed, acted on, and responded to (if desired) within 10 days of receiving the form. All feedback is copied to the Administrator Lee Mesic. Complete the 4C's Customer Feedback Form online, or print the form and return to the Pioneer Ridge Administration Office.

Employee Recognition Nomination Form:

Has someone at Pioneer Ridge gone above and beyond? We'd love to hear from you. Help us recognize our Pioneer Ridge employees - complete an Employee Recognition Nomination Form online or print the form and return it to the Pioneer Ridge Administration Office.

Q&A Forum:

Have a question? Click on our Q&A Forum below to post your questions and we'll provide an answer to your question. We ask you keep your questions to general topics and avoid specific personal situations/information - this is a public forum and will be viewable by others. We also invite you to take a look at all of our Q&As to find helpful information. The Q&As listing will build as more questions are submitted.

Contact:

Pioneer Ridge Administration Office:
750 Tungsten St., Thunder Bay, ON, P7B 6R1

Tel: (807) 684-3910
Fax: (807) 684-3916

Pioneer Ridge Q&As

We invite you to ask us a question. Please keep your questions to general topics and avoid specific personal situations/information as this is a public forum and will be viewable by others. We also invite you to take a look at all the Q&As to find helpful information.  

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  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Hi - I am just starting the process of looking for assisted living for my soon to be 89 year old Mom. She is presently in the hospital awaiting surgery for a pacemaker and doctors have finally made it clear to her that she needs to leave her home - something she has been adamant about not doing!!She does have dementia so living on her own has been a worry for a couple of years combined with her declining health. So just wondering about availability as far as new residents and cost/process if you do have room. Looking forward to hearing from you!

    3 months ago

    Thank you for your interest in Pioneer Ridge.I would like to direct you to call the NWLHINS-  Home and Community Care- intake. 345-7339 Here they will be able to fill you in  on the process for determining eligibility to Long Term Care and about the  rates charged by all Homes.

    It is this agency that manages our wait-list.  When we have an available bed we let them know and they will match our bed to an applicant on our list. We do not pick our residents.

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    How do apply to be a resident at Pioneer Ridge? Also If I want to move from Jasper Place to Pioneer Ridge what do I need to do

    lookingforcare asked 6 months ago

    Good day, and thank you for your interest in Pioneer Ridge. All admissions to Long Term Care are managed by the NWLHINs, (345-7339).

    Once the NWLHINs has determined eligibility for Long Term Care, they will ask you what Homes you would like to reside in and then send your applications and assessments to those Homes for review.

    If, at that time, the Home feels they can meet your needs, they will let the NWLHINs know, and you would be added to the wait list. The NWLHINs lets each Home know when applicants are matched for admissions.I hope this helps and I wish you all the best as you plan for living arrangements.  

    Best Regards,

    Lee Mesic, Administrator

    Pioneer Ridge

    750 Tungsten St

    Thunder Bay, On P7B 6R1

    lee.mesic@thunderbay.ca

    (807) 684 3917 (807) 628 4207

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    Can you please tell me what you are doing to increase the number of staff who are vaccinated? I see that you are in the 60% range. I find this is an unacceptable level of staff engagement. It is the residents who have to go into their rooms and isolate when a staff member tests positive.

    Dr Maureen Grace asked 7 months ago

    Thank you Dr. Grace for your questions.

    I realize we spoke of these issues personally but I thought I would share some of our conversations, as others may have the same question.

    The Home has and continues to strongly promote and encourage all staff to obtain the Covid-19 vaccination.

    Several resources are provided to deliver education and encouragement to staff. 

    Vaccination is a personal choice and cannot be made mandatory.

    Notably, although having all our staff getting vaccinated is helpful for the residents and our community, the most important thing is for the residents themselves to be vaccinated. 

    We know that being vaccinated does not prevent one from contracting Covid-19 but it will lessen the severity and decrease the chance of death.  98% vaccination rate for the residents is very good.

    All this being said, we have been very successful with Infection Prevention and Control throughout the pandemic and our staff are remaining diligent in this area, which is the most critical step for transmitting any virus.

    Our current rate of active staff vaccination is approximately 71% and we hope to see this improve.

    Unfortunately the isolation of residents to their room, is a ministry directive that is followed when an outbreak is declared. The isolation is not dependent on vaccination rates.

    Hopefully very soon we will see this outbreak definition change as to lessen this negative impact on our residents.

    Lee Mesic, Administrator

    Pioneer Ridge
    750 Tungsten St
    Thunder Bay, On P7B 6R1
    lee.mesic@thunderbay.ca
    (807) 684 3917  (807) 628 4207

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    What is being done to increase the number of staff that are vaccinated against COVID? The current level is around 60% which seems unacceptable given that the residents are the ones who have to islolate when a staff causes and outbreak?

    Dr Maureen Grace asked 7 months ago

    Thank you Dr. Grace for your questions.

    I realize we spoke of these issues personally but I thought I would share some of our conversations, as others may have the same question.

    The Home has and continues to strongly promote and encourage all staff to obtain the Covid-19 vaccination.

    Several resources are provided to deliver education and encouragement to staff. 

    Vaccination is a personal choice and cannot be made mandatory.

    Notably, although having all our staff getting vaccinated is helpful for the residents and our community, the most important thing is for the residents themselves to be vaccinated. 

    We know that being vaccinated does not prevent one from contracting Covid-19 but it will lessen the severity and decrease the chance of death.  98% vaccination rate for the residents is very good.

    All this being said, we have been very successful with Infection Prevention and Control throughout the pandemic and our staff are remaining diligent in this area, which is the most critical step for transmitting any virus.

    Our current rate of active staff vaccination is approximately 71% and we hope to see this improve.

    Unfortunately the isolation of residents to their room, is a ministry directive that is followed when an outbreak is declared. The isolation is not dependent on vaccination rates.

    Hopefully very soon we will see this outbreak definition change as to lessen this negative impact on our residents.

    Lee Mesic, Administrator

    Pioneer Ridge
    750 Tungsten St
    Thunder Bay, On P7B 6R1
    lee.mesic@thunderbay.ca
    (807) 684 3917  (807) 628 4207

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    Will someone clean my loved one’s room?

    7 months ago

    Housekeeping staff work every day of the week. Their job is to clean and tidy the rooms and all areas in the building.

    Thank you for your question,
    Pioneer Ridge Administration Team

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    What furniture and personal items can we bring?

    7 months ago

    Prior to moving into Pioneer Ridge please check with Environmental Services about the furnishings, appliances or electronics you want to bring in. We need to check all items to make sure they are safe and in working order. You may not want to bring breakable or valuable objects.  Keep in mind that space is limited in the room, and too much furniture can make it unsafe for your loved one and for staff.

    Thank you for your question,
    Pioneer Ridge Administration Team

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    Who is responsible for my loved one’s medications?

    7 months ago

    At Pioneer Ridge all medications are given by Nurses who are on duty around the clock. The doctor will order all necessary medications from the pharmacy, and they will be delivered to Pioneer Ridge. There is always a nurse available if your loved one has pain, discomfort or a health concern.

    Thank you for your question,
    Pioneer Ridge Administration Team

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    How can family members get involved in what’s happening in the home?

    7 months ago

    Pioneer Ridge has a Family Council that meets on a regular basis to go over whats happening in the home, concerns and bringing forth suggestions towards the enhancement of quality life in the home. You are encouraged to join. You can also become a volunteer or join the Pioneer Ridge’s Helping Hands Auxiliary, a group responsible for a large number of fundraising events that benefit our residents.

    Thank you for your question,
    Pioneer Ridge Administration Team

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    What is your policy on pets?

    7 months ago

    Pets are allowed to visit. They must be on a leash and up to date with their vaccinations. Pets are not allowed in the dining rooms or coffee shop. You are responsible for your pet at all times and for cleaning up after your pet. Pet guidelines & brochure are available. 

    Thank you for your question,
    Pioneer Ridge Administration Team

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    What are the visiting hours and how often can I visit?

    7 months ago

    There are no visiting hours at Pioneer Ridge. You can visit as often as you wish. The main door automatically locks between 9 pm and 7 am. During these hours you will have to buzz to get let in and out by a staff member. You can call the floor or the RN at any time if you have concerns about your loved one.

    Thank you for your question,
    Pioneer Ridge Administration Team

Page last updated: 16 March 2021, 11:12