Program and Service Review

Administration’s response to Grant Thornton’s Phase Two Report on the City of Thunder Bay Program and Service Review was presented to City Council on Dec. 9, 2020, with ratification on Dec. 21, 2020.

Read Administration's Response:

• Dec. 9, 2020, Corporate Report, Subject: City of Thunder Bay Program and Service Review - Implementation
• Attachment A: Administration's Response At a Glance
• Attachment B: Administration’s Detailed Response

Final recommendations identified for implementation will be incorporated in the City’s 2019-2022 Strategic Plan, One City, Growing Together. Future progress reports on the City’s Strategic Plan, starting in June 2021, will include status updates on implementation of actions resulting from the Program and Service Review.

The Phase Two Report:

The Phase Two Report was originally presented to City Council at Committee of the Whole on June 22, 2020 and a special Committee of the Whole meeting to discuss the Program and Service Review was held on Sept. 24, 2020. At that meeting Council requested Administration’s assessment of the recommendations as outlined above.

View the Program and Service Review Phase Two Report

• You can also view the Program and Service Review Phase 2 Report in an accessible format.

Citizen engagement:

Thank you to everyone who participated in the public comment period which ran June 30 - July 31, 2020. City Council received a full report of all verbatim citizen comments in advance of the Sept. 24 Committee of the Whole discussion. Read a summary of the citizen feedback on the Phase 2 Grant Thornton Report.

About the City of Thunder Bay Program and Service Review:

The City of Thunder Bay engaged Grant Thornton LLP to conduct a Review of City Services. The purpose of the review was to gain further understanding of specific services provided by the City and provide information for Council and administration to make informed strategic choices regarding those services. Responding to pressures for greater efficiency, effectiveness in service delivery, improved performance and sustainability, the review identified current services and their delivery, potential changes to delivery methods, and/or service levels, and recommended opportunities for improvement or cost-effectiveness.

The review process identified opportunities and provided recommendations for changes, expansion, reduction, elimination and alternate service delivery models.

Phase One was completed in November 2019 and the Phase Two Report in June 2020.