Program and Service Review

In March 2019, City Council approved a review to improve understanding of the programs and services that are provided by the City.

The objective is to help City Council achieve its goals and determine how the Corporation can improve the services that matter most to Thunder Bay residents, both now and into the future. It will result in recommendations about the ability of services to meet current and future user needs, and to support optimal use of resources and infrastructure to provide services effectively and efficiently. The review will be done in two phases.

This review will not directly impact Thunder Bay Fire Rescue or Superior North Emergency Medical Services. Thunder Bay Fire Rescue is currently undergoing a separate review through the development of a Thunder Bay Fire Rescue Master Fire Plan, and Superior North Emergency Medical Service’s strategic plan review is pending.

PHASE 1
Phase one was completed in November 2019, and seeks to better understand how value is being delivered to citizens through City programs and services. An online survey and public engagement sessions were held to gather feedback from citizens, and various meetings with administration and stakeholders.

PHASE 2
Phase two will assess any possible alternatives to the current models for delivery, and create opportunities for stakeholder and public input on those recommendations. Grant Thornton will provide citizens, elected officials, and City staff with a framework detailing potential options, costs and benefits, and feasibility of delivery options for the future. This phase of work will be completed by June 2020.

In March 2019, City Council approved a review to improve understanding of the programs and services that are provided by the City.

The objective is to help City Council achieve its goals and determine how the Corporation can improve the services that matter most to Thunder Bay residents, both now and into the future. It will result in recommendations about the ability of services to meet current and future user needs, and to support optimal use of resources and infrastructure to provide services effectively and efficiently. The review will be done in two phases.

This review will not directly impact Thunder Bay Fire Rescue or Superior North Emergency Medical Services. Thunder Bay Fire Rescue is currently undergoing a separate review through the development of a Thunder Bay Fire Rescue Master Fire Plan, and Superior North Emergency Medical Service’s strategic plan review is pending.

PHASE 1
Phase one was completed in November 2019, and seeks to better understand how value is being delivered to citizens through City programs and services. An online survey and public engagement sessions were held to gather feedback from citizens, and various meetings with administration and stakeholders.

PHASE 2
Phase two will assess any possible alternatives to the current models for delivery, and create opportunities for stakeholder and public input on those recommendations. Grant Thornton will provide citizens, elected officials, and City staff with a framework detailing potential options, costs and benefits, and feasibility of delivery options for the future. This phase of work will be completed by June 2020.

  • CLOSED: This survey has concluded.
    Fill out the survey below and give us your thoughts on the programs and services currently provided by the City of Thunder Bay.

    This information will help City Council and Administration make informed choices about those programs and services, and determine how the Corporation can improve the services that matter most to Thunder Bay residents, both now and into the future. 

    Survey closes Nov. 1, 2019.

    Fill out the survey below and give us your thoughts on the programs and services currently provided by the City of Thunder Bay.

    This information will help City Council and Administration make informed choices about those programs and services, and determine how the Corporation can improve the services that matter most to Thunder Bay residents, both now and into the future. 

    Survey closes Nov. 1, 2019.

    Take Survey