2019 Citizen Satisfaction Survey

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Consultation has concluded

The City commissioned Ipsos, a professional public opinion research company, to conduct our 2019 Citizen Satisfaction Survey. The survey was conducted for two weeks in April, via telephone, to a random selection of residents.

The survey included a wide range of topics such as the most important issues facing the community, quality of life in Thunder Bay, satisfaction with municipal services, and others. This survey was an opportunity for citizens to have their voice heard and to speak out on important community issues.

An online version of the Citizen Satisfaction Survey was also made available to residents until the end of April. This provided an opportunity for those not contacted by telephone to share their input.

The survey is now closed. Thank you to all residents who participated.

A presentation of Key Findings was presented to City Council on May 6. The Final Report was presented on May 27, 2019.

Read the 2019 Citizen Satisfaction Survey Report:


Background

The Citizen Satisfaction Survey is conducted every two years. View the results from past surveys in our Document Library.


The City commissioned Ipsos, a professional public opinion research company, to conduct our 2019 Citizen Satisfaction Survey. The survey was conducted for two weeks in April, via telephone, to a random selection of residents.

The survey included a wide range of topics such as the most important issues facing the community, quality of life in Thunder Bay, satisfaction with municipal services, and others. This survey was an opportunity for citizens to have their voice heard and to speak out on important community issues.

An online version of the Citizen Satisfaction Survey was also made available to residents until the end of April. This provided an opportunity for those not contacted by telephone to share their input.

The survey is now closed. Thank you to all residents who participated.

A presentation of Key Findings was presented to City Council on May 6. The Final Report was presented on May 27, 2019.

Read the 2019 Citizen Satisfaction Survey Report:


Background

The Citizen Satisfaction Survey is conducted every two years. View the results from past surveys in our Document Library.


Consultation has concluded

  • Final Report Now Available

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    CLOSED: This discussion has concluded.

    The 2019 Citizen Satisfaction Survey Report is now available. You can also view an infographic highlighting the key findings. Results from the online survey will be posted shortly. Thank you to everyone who participated.

  • 2019 Citizen Satisfaction Study Presentation-May 6, 2019

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    CLOSED: This discussion has concluded.

    A presentation on the City of Thunder Bay's 2019 Citizen Satisfaction Study was presented to City Council on May 6.

  • Citizen Satisfaction Survey Now Closed

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    CLOSED: This discussion has concluded.

    The survey is now closed. Thank you to all residents who participated. A final report on the Citizen Satisfaction Survey will be available on this page in mid-May.


  • Online Survey Now Available

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    CLOSED: This discussion has concluded.

    Residents can now participate in our online survey which will be available until April 30.

    Take the Online Citizen Satisfaction Survey

  • Survey Telephone Calls Have Begun

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    CLOSED: This discussion has concluded.

    Telephone surveys, conducted by Ipsos, will take place April 2 - 16.

    The scientifically valid telephone survey gathers data from 500 randomly-selected residents over 18 years of age to gauge how satisfied they are with the services and quality of life Thunder Bay offers. The survey generates results that are accurate +/- 4.4 percentage points, 19 times out of 20.

    Thank you for taking the call if you are contacted. An online survey will begin April 18 to provide everyone an opportunity to share their input.