Thunder Bay Fire Rescue Levels of Service Public Survey
The City of Thunder Bay’s Fire Rescue Service (TBFR) Division provides the city and region with a highly trained emergency service capable of handling a range of emergencies and hazardous situations. Fire suppression, auto extrication, hazardous material spills, industrial accidents, medical response/defibrillation, high/low angle rescue, ice/water rescue and confined space rescue are provided from eight stations. TBFR also delivers emergency planning for the community as well as fire safety education.
TBFR serves a population of 110,000 in an area of 322.5 square kilometers which includes 44 kilometers of Lake Superior shoreline, several interior waterways, and provides emergency response to 89 square kilometers of Fort William First Nation Reservation No. 52. All first-response pumpers carry semi-automatic Defibrillators as a part of a Tiered Response agreement with Superior North EMS.
The City of Thunder Bay strives to measure the services that our citizens are receiving, and how effective we are at delivering those services. These measures relate to how citizens feel about the City’s services in terms of their quality, reliability, accessibility, responsiveness, sustainability and of course, their cost. This will allow the City to measure these levels of service to ensure a clear understanding on how the citizens feel about the services and the value for their tax dollars. This survey will be used to track citizen satisfaction with Fire Rescue services over time.
Throughout the planning process your thoughts, opinions and satisfaction levels will be used to shape the planning process, priorities and strategies for future levels of service.