Superior North EMS - Thunder Bay Levels of Service Public Survey
Superior North Emergency Medical Service is operated by the City of Thunder Bay, with oversight from Thunder Bay City Council and the Ministry of Health and Long Term Care. Headquarters is located in the City of Thunder Bay, there are 18 EMS Stations throughout the District of Thunder Bay from emergency medical services is provided. Although, every community and unorganized area in the District of Thunder Bay is serviced by Superior North EMS paramedics, this survey is directed towards residents of the City of Thunder Bay and the services offered within the City limits. Surveys for the services delivered to the District communities will be conducted at a later date.
Superior North EMS provides emergency medical response to 911 calls, where paramedics assess, treat, and transport patients to hospitals for further medical care. Superior North EMS also provides emergent medical transportation services, usually between medical facilities and airports. Some non-emergent patient transportation services are provided.
The City of Thunder Bay strives to measure the services that our citizens are receiving, and how effective we are at delivering those services. These measures relate to how citizens feel about the City’s services in terms of their quality, reliability, accessibility, responsiveness, sustainability and of course, their cost. This will allow the City to measure these levels of service to ensure a clear understanding on how the citizens feel about the services and the value for their tax dollars. This survey will be used to track citizen satisfaction with Superior North EMS services within the City of Thunder Bay over time.
Throughout the planning process your thoughts, opinions and satisfaction levels will be used to shape the plan, priorities and strategies for future levels of service.