Program and Service Review - Supplementary Question

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Your City Programs and Services - Have Your Say

COVID-19 is transforming our world and affecting all of our daily lives. Before the pandemic, the City of Thunder Bay engaged Grant Thornton to undertake a program and service review. The purpose of the review is to gain further understanding of specific services and provide information for Council and Administration to make informed strategic choices regarding those services.

Phase One was completed in November. Phase Two continues so that we are in a position to make efficiency and effectiveness improvements to programs and services when the emergency is resolved.

Grant Thornton

Your City Programs and Services - Have Your Say

COVID-19 is transforming our world and affecting all of our daily lives. Before the pandemic, the City of Thunder Bay engaged Grant Thornton to undertake a program and service review. The purpose of the review is to gain further understanding of specific services and provide information for Council and Administration to make informed strategic choices regarding those services.

Phase One was completed in November. Phase Two continues so that we are in a position to make efficiency and effectiveness improvements to programs and services when the emergency is resolved.

Grant Thornton is assessing any possible alternatives to the current models for delivery, and creating opportunities such as this for the public and stakeholders to give input on those recommendations. Grant Thornton will provide citizens, elected officials, and City staff with a framework detailing potential options, costs and benefits, and feasibility of delivery options for the future. This phase of work will be completed by June 2020.

The online survey is now closed. Thank you for your participation.


What is the purpose of the survey?

The City of Thunder Bay has engaged Grant Thornton LLP to conduct a Review of City Services. The purpose of the review is to gain further understanding of specific services provided by the City and provide information for council and administration to make informed strategic choices regarding those services. Responding to pressures for greater efficiency, effectiveness in service delivery, improved performance and sustainability, the review will identify current services and their delivery, potential changes to delivery methods, and/or service levels, and recommend opportunities for improvement or cost-effectiveness.

The review process will identify opportunities and provide recommendations for changes, expansion, reduction, elimination and alternate service delivery models.

The purpose of the public survey is to gather anonymous feedback and input to the process of the Phase 2 of the Services Delivery Review.

Who can participate in the survey?

All residents of the City of Thunder Bay.

Confidentiality

Grant Thornton LLP takes confidentiality and privacy seriously. It is also our experience that more reliable information is provided where people can speak in confidence. Therefore, we will not track individual user information. All responses are aggregated, and no individual responses are shared with the City.

More information?

Further questions and feedback can be communicated in confidence to the Grant Thornton team by writing to the Project Consultant, Anthea Pinto at anthea.pinto@ca.gt.com

  • CLOSED: This survey has concluded.

    SERVICE DELIVERY

    The following area was part of a shortlist of services recommended for a more in-depth review by Grant Thornton during our Phase 1 Service Delivery Review. Please fill in the following based on your opinion of the service.

    Consultation has concluded
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