FAQs

A “one-stop shop” where residents can access City services online, by phone, or in person without needing to know which department handles what.

Currently, residents experience inconsistent service and longer wait times. Centralization means quicker answers, fewer hand-offs, and better follow-up

No. Emergency response and enforcement/decision-making remain with the appropriate services. The new division focuses on information, intake, referral, and resolution of front-line service requests.

Examples under review include:

• Taxes & billing, permits & licensing
• Waste, water, sewer, roads, and streetlights (issue reporting)
• Recreation & community programs
• Business licensing support
• Civic participation info (meetings, elections, volunteering)

All channels will be AODA-compliant, with accessible spaces, TTY options, plain-language documents, and multilingual supports. The City will consult with diverse communities and Indigenous partners.

The public launch is scheduled for December 2026. Updates will be shared through the City’s website, surveys, and engagement channels.

• Take surveys on which services matter most to you
• Share ideas via email
• Participate in focus groups (details to come)