FAQs
- Taxes & billing, permits & licensing
- Waste, water, sewer, roads, and streetlights (issue reporting)
- Recreation & community programs
- Business licensing support
- Civic participation info (meetings, elections, volunteering)
- Take surveys on which services matter most to you
- Share ideas via email
- Participate in focus groups (details to come)
What is the centralized customer service initiative?
A “one-stop shop” where residents can access City services online, by phone, or in person without needing to know which department handles what.
Why is this change being made?
Currently, residents experience inconsistent service and longer wait times. Centralization means quicker answers, fewer hand-offs, and better follow-up
Will this replace 911?
No. The public must continue to call 911 for emergency response for Police, Fire and EMS.
What services could be included?
Examples under review include:
How will accessibility and inclusion be addressed?
All channels will be AODA-compliant, with accessible spaces, TTY options, plain-language documents, and multilingual supports. The City will consult with diverse communities and Indigenous partners.
When will it launch?
The public launch is scheduled for December 2026. Updates will be shared through the City’s website, surveys, and engagement channels.
How can I get involved?